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WD My Book Live 2 TB: How to Fix Dashboard Errors 3xxxx

January 16th, 2013

The original post is here

I have seen several requests for an easy to follow guide on how to Factory Restore a MyBookLive when the Dashboard is throwing errors and won’t let you do anything, so here it is

1) In a web-browser go to http://mybooklive/UI/ssh and you should see the following. Tick SSH Access Enable


2) If you are a Windows user, download PuTTY from http://the.earth.li/~sgtatham/putty/latest/x86/putty.exe
2a) If you are using a MAC, open Terminal and type ssh root@mybooklive.local and then hit enter and when asked,

enter welc0me for the password (Continue on to step 5)

3) Open PuTTY and enter mybooklive in the Host Name (or IP address) box and click Open


4) Now we need to enter the login information
type root for the username and hit enter
type welc0me for the password and hit enter
(The password text won’t show up in the PuTTY window)

5) Now at the MyBookLive:~# prompt you are gonna type

/usr/local/sbin/factoryRestore.sh noreformat

wait a minute and then type



6) Wait for your MyBookLive to reboot and when it does, go to the Dashboard and you should see


7) Factory restore complete and you should now have full dashboard access

If your shares are still listed in the MyBookLive dashboard but are not accessible, rename the shares and then rename them back to get them linked properly again.
EX. Movies > Movies1 > Movies
If your shares are missing in the MyBookLive dashboard, recreate them in the dashboard and you will be able to access your data again

Take a look at my other guides

How to open/unbrick/recover data/replace the hard drive on a bricked MyBookLive with no SSH access

Upgrade/Downgrade your MyBookLive firmware…Also contains a reset button script mod to restore Factory Fresh Firmware

Reset button script mod that also enables SSH access

computers, HDD starage , ,

  1. Igor
    March 29th, 2013 at 14:09 | #1

    Hey dude! Thanks a lot! You saved my time and my head of gray hair when Dashboard stops working and responds with just blank screen.
    Thanks again!!!

  2. Lexus
    March 29th, 2013 at 16:43 | #2

    Hi Igor,
    you are welcome 🙂

  3. Leap Motion Unboxing
    August 6th, 2013 at 15:30 | #3

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